Return and Refund Policy

At Ethan Nest, we strive to provide high-quality products and exceptional services. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below for more information.

2. Non-Returnable Items

The following items are non-returnable:

• Custom orders, including any products made to your specifications or personalized.
• Services rendered (e.g., design consultations) are generally non-refundable unless otherwise agreed upon.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
2. Packaging: Carefully pack the item in its original packaging. Ensure it is protected to avoid damage during transit.
3. Shipping: Return the item to the address provided by our customer service team. You are responsible for the shipping costs associated with the return unless the return is due to our error (e.g., wrong item sent, defective product).

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5-10 business days. Depending on your bank, it may take additional time for the funds to reflect in your account.

5. Exchanges

If you received a defective or incorrect item and wish to exchange it for the correct one, please contact our customer service team. We will assist you in processing the exchange at no additional shipping cost.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We may request photos of the damage for verification. Depending on the situation, we will either provide a refund or send a replacement.

7. Changes to the Policy

We reserve the right to modify this Refund/Return Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

8. Contact Information

If you have any questions or concerns regarding our Refund/Return Policy, please contact us at: [email protected].