Shipping Policy

At Ethan Nest, we are committed to delivering your products in a timely and efficient manner. Please review our shipping policy below to understand how we handle the shipping process for your orders.

1. Shipping Methods

We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping options. The available shipping methods will be displayed during the checkout process.

2. Shipping Areas

We currently ship to locations within  continental United States, Canada, etc.If you are located outside these areas, please contact our customer service team for assistance.

3. Processing Time

• Orders are typically processed within [insert processing time, e.g., 1-3 business days] after payment confirmation.
• During peak seasons or holidays, processing times may be extended. We will notify you of any delays.

4. Shipping Costs

Shipping costs will be calculated at checkout based on the shipping method selected, the weight and dimensions of the items, and the delivery location. You will see the total shipping cost before completing your purchase.

5. Delivery Times

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided during checkout. Please note that these are estimates and may vary due to factors beyond our control (e.g., carrier delays, weather conditions).

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within  7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and, if necessary, replace or refund your order.

8. Signature Confirmation

For high-value orders, we may require a signature upon delivery. If you are unable to provide a signature at the time of delivery, the carrier may leave a notice with instructions on how to reschedule delivery or pick up your package.

9. Changes to Your Order

If you need to change your shipping address or modify your order after it has been placed, please contact our customer service team as soon as possible. Once an order is in processing or has been shipped, we may not be able to make changes.

10. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at: [email protected].