Frequently Asked Questions (FAQ)

Below you’ll find answers to the most common questions about Ethannest, orders, shipping, returns, and our policies.

Orders & Shipping

How long will it take to receive my order?

Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States, with no minimum purchase required.

Where is your store located?

Ethannest is an online-based business serving customers within the United States.

Our company address is:

224 Caribe Court, Greenacres, FL 33413, United States

Please note that this address should not be used for unauthorized returns. Contact our support team before returning any item.

Returns & Refunds

What if I receive a defective product?

If you receive a defective, damaged, or incorrect item, please contact us at info@ethannest.com within 30 days of receiving your order so we can assist you.

Can I cancel my order after it’s placed?

Yes. Cancellation requests may be submitted within 24 hours of placing your order.

Please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible, and the return process may apply instead.

What is your return policy?

We offer a clear and straightforward 30-day return process.

Please review our Return and Refund Policy for complete eligibility requirements, return instructions, shipping costs, and refund information.

When will I receive my refund?

Once the returned item has been received and inspected, approved refunds are processed within up to 7 business days.

Additional processing time may apply depending on your payment provider.

Product Information

Do you offer warranties or guarantees?

Purchases are covered by a 30-day warranty period, unless otherwise stated on the applicable product page.

If you experience an issue with your product during this period, please contact our customer support team.

Do you ship internationally?

Currently, we ship only within the United States.

Do you have a physical store location?

No. Ethannest operates exclusively online, allowing us to provide customers with a broader range of products and convenient online ordering.

Can I place bulk or wholesale orders?

Yes. Bulk or wholesale order inquiries are welcome.

Please contact our support team for availability, pricing, and additional information.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You may also check your shipment through our Track Your Order page.

Contact Information

Store Name: Ethannest
Company Name: VNC BRANDS LLC
Company Number: L26000145655
Company Address: 224 Caribe Court, Greenacres, FL 33413, United States

Email: info@ethannest.com
Phone Number: +1 386 289 2941

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.