Refund Policy

At Ethannest, we want you to feel confident about your purchase. If you are not fully satisfied, we offer a clear and straightforward return and refund process.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.

Restocking fee: $0. We do not charge restocking fees.

Return Policy Overview

Return window: 30 days from delivery.
Condition: Unused, original condition, and original packaging.
Support: Our team will assist you throughout the return process.
Restocking fee: No fee charged.

Return Shipping Costs

Defective or incorrect products: No cost to the customer.

Customer remorse/change of mind: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

How to Return an Item

Step 1: Contact us by email at info@ethannest.com with your order number and reason for the return.

Step 2: Securely pack the item in its original packaging with all accessories.

Step 3: All approved returns must be shipped to the return address provided below:

224 Caribe Court, Greenacres, FL 33413, United States

Please contact us before sending any return so that our support team can provide the appropriate return instructions.

Refund Process

Inspection: Returned items are inspected upon arrival.

Refund timing: Approved refunds are processed within up to 7 business days. The time required for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at info@ethannest.com.

Contact Information

Store Name: Ethannest
Company Name: VNC BRANDS LLC
Company Number: L26000145655
Company Address: 224 Caribe Court, Greenacres, FL 33413, United States

Email: info@ethannest.com
Phone Number: +1 386 289 2941

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.